Getting started

Read these pages once, whichever role you have. They explain what IDM is, how a delivery moves from request to receipt, which app each person uses, and how accounts and sign-in work.

• What IDM is: the platform, who uses it, and the promises it makes.
• How a delivery works: the whole journey, step by step, with who does what.
• Apps and links: which app or link each person uses, and where to find it.
• Accounts and signing in: passwords, authenticator codes, SMS codes and sessions.
• Places, areas and service coverage: gateways, zones, suburbs and pins.