Contact and support
Who to contact
| You are | About | Contact |
|---|---|---|
| Sender or recipient | A delivery, a price, a refund or a rider | The delivery company whose link you used, or the business you ordered from. They can see your delivery and act on it. |
| Rider | Your account, offers, payments | Your delivery company. |
| Delivery company | The portal, platform fees, KYC, a delivery you cannot resolve | Intellisol support (below). |
| Developer at a tenant | Credentials, scopes, the API | Your Intellisol onboarding contact, or Intellisol support. |
Intellisol support
Intellisol support details have not been published in this edition of the manual. Delivery companies and tenants can use the support contact in their onboarding pack.
What to include
- What you were doing and what you expected.
- The exact message on the screen.
- The delivery reference (
DX-…) if there is one. - The request ID (
req_…) if one is shown, or theX-Request-Idheader of a failed API call. Support can find exactly what happened from it.
Never send passwords, one-time codes, API secrets, card details or full tracking links in a message to anyone. Intellisol staff will never ask for them.