Accounts and signing in
Who needs an account
| Surface | Account | How you prove it is you |
|---|---|---|
| Delivery request page | None | Your phone number, confirmed with an SMS code when the company asks for it |
| Recipient page | None | The secure link, plus an SMS code to your phone where the company asks for it |
| Tracking page | None | The tracking link itself |
| Dispatch (riders) | Created by your delivery company | Your phone number and an SMS code; the app is then tied to your phone |
| Delivery Partner Portal | Invitation from your company administrator | Email and password, and an authenticator code where required |
| IDM Admin | Invitation from an Intellisol administrator | Email and password, and an authenticator code where required |
There is no public sign-up for riders, delivery company staff or administrators. Riders exist only under a verified delivery company.
Signing in to the portals
- Open the invitation email and follow the link to set your password. Invitations expire; ask for a new one if yours has.
- Sign in with your email and password.
- If your organisation requires a second factor, set up an authenticator app (such as Google Authenticator or Microsoft Authenticator) by scanning the code shown, then enter the six-digit code.
- For a few sensitive actions (activating prices, emergency controls, issuing API credentials and similar) IDM asks for a fresh authenticator code even though you are signed in. This is called step-up. Enter a new code and repeat the action.
Whether a second factor is required is a platform setting
Intellisol sets whether authenticator codes are required in IDM Admin → System settings. When they are required, every administrator and delivery company operator must use one.
Sessions
Your session ends after a period without activity and after a maximum lifetime, and it can be ended at once by an administrator. When it ends you see Please sign in again. Nothing you had already saved is lost.
When sign-in fails
- Sign-in failed — The email or password is not right, or the account cannot sign in. IDM gives the same answer for every reason on purpose. Check your email and password.
- After several failed attempts the account is locked for a while. Wait, or ask your administrator.
- Lost your authenticator? Ask your company administrator (partners) or an Intellisol super admin (administrators) to reset your second factor.
- Riders: if you see If this number belongs to a rider, a code is on its way. but no SMS arrives, check the number with your delivery company. A new phone needs to be verified again.
Never share a password, an authenticator code or an SMS code with anyone, including people who say they are from Intellisol or your delivery company.