Places, areas and service coverage
IDM's map is organised in levels:
| Level | What it is | Example |
|---|---|---|
| Gateway | A metropolitan service area | Accra |
| Zone | A pricing and dispatch band inside a gateway | Accra Central |
| Suburb / area | A named locality people recognise | East Legon |
| Pin | The exact spot, dropped on the map by the sender or recipient | Your gate |
Every active suburb belongs to exactly one zone and one gateway. The areas are drawn and versioned by Intellisol; a later redraw never changes the price of a delivery already confirmed.
Choosing a location
You always choose the area from the list and pin the exact place. You cannot type a free-text area name: IDM only accepts places it can verify. The screen then shows the place in words, for example East Legon, Accra, never raw coordinates.
Why a location can be refused
| Message | What it means | What to do |
|---|---|---|
| This location is outside our service area. | The pin is real but nobody in IDM delivers there (or it is too far for this business). | Choose a place inside the area the delivery company serves. |
| This location could not be confirmed. Please move the pin. | The pin sits on a boundary or the map data is unclear. | Move the pin a little, or choose the area again. |
| We could not confirm this location. Please try again. | A technical problem stopped the check. | Try again in a moment. |
| This pin does not appear to be within the selected area. Please move the pin or select the correct area. | The pin and the area you chose disagree. IDM never silently picks one. | Move the pin into the area, or choose the area the pin is in. |
| This location is approximate. | The pin is just outside a mapped area, so IDM matched the nearest one. | Check it is right before confirming. |
Saved places
Senders can save Home, Work and Other places after confirming their phone. A saved place is checked against the current map every time you use it; if the map has changed, IDM uses the current area and updates the saved place.