Confirm your delivery location
- Open the link in the SMS. The page Delivery request shows who it is From, the item image and note if the sender added them.
- If asked, confirm it is you: tap Send code, enter the Code from the SMS and tap Confirm.
- Under Confirm your delivery location, choose your Suburb / area from the list.
- Pin the exact place where the rider should deliver your item. Drag the map until the pin is on your gate, door or meeting point. Add a Landmark if it helps.
- Tap Continue. IDM shows the place in words and asks Is this the correct delivery location?
- Tap Confirm location, or Change location to adjust.
You see Your delivery location has been confirmed. and The sender will review the delivery cost and dispatch the delivery.
You never see a price here
The delivery cost goes to the sender for approval. You are never shown a figure that has not been confirmed.
If something goes wrong
| You see | What to do |
|---|---|
| This pin does not appear to be within the selected area. Please move the pin or select the correct area. | Move the pin into the area you chose, or choose the area the pin is in. |
| This location is outside our service area. | The delivery company does not deliver there. Tell the sender; they can arrange another place. |
| This location could not be confirmed. Please move the pin. | Move the pin slightly and try again. |
| This location is approximate. | Check the place shown is right before confirming. |
| This delivery request has expired. | The link has timed out, been replaced or been cancelled. Ask the sender to send a new one. |
| This code is not right or has expired. Request a new code. | Tap Send code again and use the newest code. |
Changing your mind
You can move your pin until the sender dispatches. If you change it after the sender has seen the cost, the cost is recalculated and the sender must review it again.