Report a problem

While the rider is at your destination, your page shows Report a problem next to Confirm receipt.

1. Tap Report a problem. Tell the delivery company what is wrong. Your delivery stays as it is until they act.
2. Choose What is wrong? from the list.
3. Add Anything else they should know (optional).
4. Tap Send report. You see We have told the delivery company about the problem.

The delivery company decides what happens next, for example a return to the sender. Do not confirm receipt for an item you are refusing.