Cancelling

When	Can you cancel?	How
Before you tap Dispatch	Yes, freely	Cancel request. Your recipient's link will stop working. This cannot be undone. Tap Cancel request to confirm, or Keep request.
After dispatch, before a rider is assigned	Ask the delivery company	They cancel from the Partner Portal, or the business that booked it cancels through its system.
After a rider is assigned, before pickup	Per the company's policy	Contact the delivery company.
After handover	Not by cancelling	The item is with a rider. The company or Intellisol handles it as a controlled recovery so the item's custody is always known.

Every cancellation is recorded with who did it and why. A cancelled request shows This delivery request was cancelled.

Refunds are handled by the delivery company or the business you paid, not by IDM.