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Handover and following your delivery

After you dispatch, your delivery page shows the Status, Delivery reference (for example DX-9K4M7X2Q), Delivery partner, Rider (first name), Vehicle and the Progress list, updated as it happens.

When the rider arrives​

  1. You see Your delivery partner has arrived. and a Handover button.
  2. Give the item to the rider.
  3. Tap Handover. The confirmation reads Confirm that you have handed the item to the delivery partner.
  4. Tap Confirm handover (or Cancel if you have not handed it over yet).

Only your confirmation moves the delivery to Picked up. The rider cannot do it for you. The recipient is told Your item has been handed over to the delivery partner.

On the way​

The status is On the way, with an Expected between time window when IDM can estimate one. You never see the rider's exact position: the window is enough to plan, and it protects the rider's privacy.

If the rider hands the delivery to a colleague (a relay), the status stays On the way; only the rider's name and the time window change.

At the destination​

The recipient confirms receipt in their own link, then the rider completes the delivery. You see Delivery completed with the reference, vehicle, delivery company and completion time.

You may also receive a tracking link. It shows the same view and works on any device. You can check it in this manual too: Track a delivery.

If something seems wrong​

  • Delivery delayed — being resolved: the rider reported a problem or the delivery is being moved to another rider. The delivery company or Intellisol is handling it; you do not need to do anything unless they contact you.
  • The page looks stale: reload. What you see always comes from IDM's records.
  • You need to contact the rider: use the call action on the page while the delivery is active, where your company allows it.