Hand over to another rider (relay)

If you cannot finish a delivery you are carrying (a breakdown, a medical problem, a road your vehicle cannot use), ask another rider from your own company to take it over. The delivery, its reference, its price and the customer's view stay exactly the same; only the rider changes. The customer keeps seeing On the way.

Ask for a relay

1. On the active delivery, tap Request relay.

2. Choose Why do you need another rider to take over?:

   Reason	What else happens
   Mechanical issues	The vehicle is flagged for your company to review.
   Medical attention needed	Your company is notified at the highest priority; you are set offline after the handoff.
   Legal issues	Your company and Intellisol are both notified.
   Unfamiliar terrain	Recorded so the area can be improved.
   Traffic congestion	Other riders get an advisory for the area.

   Your company may have added other reasons.

3. Optionally Add a note, then tap Ask another rider to take over.

4. The app says Looking for a rider from your company to take over. Keep the item with you.

5. When someone accepts, you see [Name] is coming to take over with their vehicle.

6. When they arrive, tap Show handoff code. Show this code to the rider taking over. The code is valid for a short time (Valid for … s); if it expires, tap Show a new code.

7. The other rider scans or types the code. The delivery moves to them and disappears from your screen.

You keep the item, and you remain responsible for it, until the code is accepted. Tap Cancel relay if you no longer need help.

Take over a delivery

1. A Relay request appears with the reason, Handoff near [area] (or Handoff at the rider's location), Then deliver to [area] and a countdown.
2. Tap Accept relay. You see Meet [name] to take over the delivery and Reach the handoff within … min … s.
3. Navigate to handoff.
4. Tap Scan handoff code and scan the code on the other rider's phone, or type it into Handoff code. (The camera is not available. Type the code instead. if the camera cannot open.)
5. Tap Take over delivery. The delivery is now yours; continue with Navigate to recipient.

If the meeting does not happen, tap The handoff did not happen.

What can go wrong

Message	Meaning
Relay already claimed — Another rider has taken this relay.	Someone accepted first. Nothing to do.
Code did not match — Check the handoff code and try again.	Check the code. Repeated wrong codes are blocked for a while and recorded.
This code has expired.	Ask the other rider to show a new code.
Nobody accepts	IDM widens the search once. If still nobody accepts, your company and Intellisol are alerted and the delivery is marked as an exception. Keep the item until they contact you.

Relays are only between riders of the same delivery company. A rider carrying several deliveries on one route (a batch) hands over the whole route or none of it.