Profile & compliance
Company details
Company name and reference, the Customer request link name (the end of your request link), registration number, your sign-in and roles. Only the owner can change the profile.
Taking new work
Under New work:
- Stop taking new work: Your company receives no new deliveries. Deliveries under way continue.
- Start taking new work: resume.
Contacts and capacity
Set your Contact email and Contact phone (international format, for example +233241234567), and an Active-job cap: The most deliveries your company takes at once. Leave empty for no cap.
Coverage and vehicle types
The gateways, zones and vehicle types your company serves. To change your coverage or vehicle types, contact Intellisol.
Company status
| Status | Meaning |
|---|---|
| Invited / KYC pending / Under review / Approved | Onboarding steps |
| Taking new work (Active) | Receiving deliveries |
| Not taking new work (Offline) | You stopped new work yourself |
| Suspended | Intellisol suspended the company. No new deliveries; work under way continues. Only Intellisol lifts it. |
| Blocked | New work paused for an unpaid fee. Lifts on settlement. See Platform fees. |
| Terminated | The company no longer operates on IDM |
Trial
A new company may start with a trial. The clock starts when your account is activated, and the end date is fixed then: Your trial runs until [date]. Complete KYC to keep receiving new work after it. When it ends: Your trial has ended. Complete KYC to receive new work. Deliveries already accepted still complete.
KYC documents
Upload a clear photo or scan of each document, as a JPEG or PNG image. The owner uploads; others see the status.
- Each required and optional document is listed. Tap Upload [document].
- After upload: Submitted. You can add or replace documents until Intellisol starts the review.
- During review: Intellisol is reviewing your documents.
- Approved: Your KYC is approved.
- Corrections needed: each document is marked Accepted or Needs correction, with what to fix. Upload the corrected ones; your case goes back for review.
There is no dead end: every rejection names what to fix and lets you resubmit. Documents are stored privately and every view by Intellisol is recorded.