Active relays and batches

Active relays

Riders handing a delivery to another rider in your company. Escalate a relay that is stuck.

Tabs: Open relays and Finished. Each relay shows the delivery, the reason, the Handoff stage, who is Handing over and Taking over, and when it was requested.

Handoff stage	Meaning
Waiting for a rider	The offer is out to your other riders.
Rider on the way	A rider accepted and is heading to the handoff (Must arrive by a time).
Handoff code shown	The riders are together and the code is on screen.
Handoff not completed	The meeting did not happen. The first rider still holds the item.
Handed off	Done. The new rider carries the delivery.
Failed · dispatch required	Nobody took it. The delivery is an exception for Intellisol operations.
Cancelled	The first rider kept the delivery.

Escalate to operator alerts Intellisol operations, with an optional note. The relay and the delivery stay as they are until an operator acts.

Batches

Shared delivery runs: one rider carrying several orders in one direction. Only standard and next-day deliveries are batched; express and priority never are.

Each batch shows its status (Open, In progress, Completed, Dissolved), the rider and vehicle, Capacity used (3 of 4 orders), and its stops in delivery order with each stop's SLA headroom (12 min left, 2 min late).

Each order in a batch keeps its own price, receipt and tracking. Customers see a shared delivery queue and their position, never the other orders.