Carry a delivery
The active delivery fills Home. There is always one main button, and its label says exactly what happens next.
| Stage | You see | Main button |
|---|---|---|
| Assigned | Pickup, the sender's name and the pickup place in words | Navigate to pickup, then I have arrived at pickup |
| At pickup | Waiting for the sender to hand over the item | — (the sender confirms) |
| Handover confirmed | Item received, the note and item photo if any | Start delivery |
| In transit | Deliver to, the recipient's name and the drop-off in words | Navigate to recipient, then I have arrived |
| At destination | Waiting for the recipient to confirm receipt | — (the recipient confirms) |
| Receipt confirmed | Recipient confirmed receipt. | Complete delivery |
Step by step
- Navigate to pickup opens your phone's maps app with the pickup point IDM holds. Coordinates are never shown as numbers, and the app never takes a location from a link.
- At the pickup, tap I have arrived at pickup. Contact the sender with the call action if your company allows it.
- The sender hands you the item and confirms on their phone. Only then does the app show Item received and Start delivery. You cannot confirm the handover yourself.
- Tap Start delivery, then Navigate to recipient.
- At the drop-off, tap I have arrived.
- The recipient checks the item and confirms receipt on their phone.
- When you see Recipient confirmed receipt., tap Complete delivery.
The delivery moves to Deliveries and its earning appears in Earnings.
Tapping twice is safe
Every button sends the step together with the state the app expects. If you tap I have arrived twice on a weak signal, IDM records one arrival. If IDM's state has moved on (for example the sender already confirmed), the app refreshes instead of retrying.
Things you can always do on an active delivery
Even if your company is paused for new work, you can still navigate, arrive, wait for handover, travel, complete, collect cash and hand over to a colleague. Commerce never strands a parcel.
Where do I find…
- Request relay: on the active delivery while in transit. See Relay.
- Delivery issue: at the destination (and other stages where allowed). See Delivery issues.
- Cash received: when the delivery is paid in cash at the door. See Collect cash.