Report a delivery issue

1. On the active delivery, tap Delivery issue.
2. Choose What is the problem?: recipient unavailable, wrong location, recipient refused, vehicle issue, package damaged, access denied, or another reason your company has added.
3. Optionally Add a note (optional) with details for your company.
4. Tap Report issue. The app shows Delivery issue reported — waiting for the company.

Keep the item with you. Your delivery company or Intellisol decides what happens next: try again, contact the recipient, return the item, or give the delivery to another rider. Your note is context; the reason you chose is what is recorded.

If you can no longer carry the item yourself, request a relay instead.